Shipping & Returns

THE COLD-CHAIN STANDARD

Built for Research-Grade Integrity

Peptide stability is directly affected by temperature during transit. Our cold-chain protocol maintains compound integrity from our facility to your laboratory door.

Insulated Packaging

Polystyrene or EPS insulated boxes with minimum R-value rated for full transit duration.

Precision Cooling

Dry ice for overnight and 2-day shipments. Pharmaceutical gel packs for standard transit. Never compromised.

Temperature Monitoring

Internal temperature indicator card included in every shipment. Verify integrity upon arrival before signing.

Choose Your Shipping Speed

All methods include cold-chain packaging. Select based on your protocol timeline.

Standard Shipping

Transit

3-5 Business Days

Cooling

Pharmaceutical Gel Packs

Cost

Free on all orders

Best For

Planned protocol restocking

Processing

2-3 business days before dispatch

Expedited Shipping

Transit

1-2 Business Days

Cooling

Dry Ice

Cost

$25.00

Best For

Time-sensitive research protocols

Processing

Time-sensitive research protocols

Overnight Delivery

Transit

Next Business Day

Cooling

Dry Ice — Priority

Cost

$45.00

Best For

Urgent research needs, emergency restocking

Processing

Same-day if ordered before 12PM EST

International Shipping

Transit

Contact for quote

Cooling

Route-specific cold-chain

Cost

Best For

International research institutions

Processing

Compliance verification required

Order Processing Timeline

From confirmation to cold-chain dispatch — here is what happens after you order.

Orders placed after 12:00 PM EST are processed the next business day. No processing on weekends or US federal holidays. Wholesale orders receive priority processing.

IMMEDIATELY

Order Confirmed

Your order is received and payment confirmed. A confirmation email with your order number is sent immediately.

Day 1

Laboratory Verification

Your order details and research credentials are reviewed by our team. Professional accounts are prioritized.

Day 1-2

Quality Check & Packaging

Your specific lot is pulled, COA verified, and cold-chain packaging prepared under controlled conditions.

Day 2-3

Cold-Chain Dispatch

Order is handed to carrier with cold-chain documentation. Tracking number sent to your email.

Day 3-8

Delivery

Cold-chain delivery to your registered research address. Signature may be required.

Return & Refund Policy

Due to the nature of research-grade biological compounds and cold-chain requirements, our return policy is as follows.

Opened or reconstituted vials
Orders refused at delivery without prior authorization
Orders placed incorrectly by customer
Products stored improperly after delivery
Change of mind after shipment dispatch

How to Initiate a Return or Refund Claim

Step 1

orders@peptidebundles.com

within 48 hours of delivery

Step 2

Include order number (XXXXX), delivery date, and clear photos of packaging and temperature indicator card

Step 3

Our team reviews your claim within 1 business day

Step 4

Approved refunds processed within 3-5 business days to original payment method

International Shipping

Research Territories We Ship To

Peptide Bundles ships to select international research territories. International customers are responsible for all customs duties, import taxes, and compliance with destination country regulations regarding research chemicals.

Before placing an international order:

Contact us at orders@peptidebundles.com to confirm your territory is eligible
Provide your institutional documentation and research credentials
Our team will confirm cold-chain routing and provide a shipping quote
All international orders must comply with destination country import regulations

IMPORTANT

International buyers are solely responsible for compliance with their country’s import laws regarding research chemicals. Peptide Bundles assumes no responsibility for customs delays, seizures, or import restrictions.